Shipment & Logistics Policy

1. Platform Role

a. Intrabuyer operates as a B2B marketplace connecting registered buyers with independent third-party sellers.

b.The platform does not manufacture goods.
c.Orders are fulfilled and shipped through an appointed Third-Party Logistics (3PL) provider engaged by the seller or the platform.

d.The platform acts solely as an intermediary.

2. Order Processing

• Upon order confirmation and payment (if applicable), the order is forwarded to the seller.

• The seller prepares goods for dispatch.

• The 3PL provider handles:

  • Pickup

  • Warehousing (if applicable)

  • Packaging (if agreed)

  • Transportation

  • Delivery

Processing time: 2–7 business days, unless otherwise specified.

Bulk/custom orders may require extended timelines.

3. Role of Third-Party Logistics (3PL)

Shipment is handled by independent logistics providers such as:

• Surface cargo companies

• Air freight providers

• Transport contractors

The 3PL provider is responsible for:

• Safe handling during transit

• Delivery to buyer address

• Providing tracking details

The platform does not control operational actions of the 3PL.

4. Shipping Charges

Shipping costs are determined based on:

• Weight & volume

• Distance

• Delivery mode

• Urgency

Charges may be:

• Included in invoice
  OR

• Charged separately and shown before order confirmation.

5. Estimated Delivery Timeline

Standard B2B delivery timelines:

• Metro cities: 3–7 business days

• Non-metro: 5–12 business days

• Bulk cargo/industrial shipments: 7–20 business days

These are estimated timelines and not guaranteed delivery commitments.

6. Risk & Title Transfer

Unless agreed otherwise in writing:

• Risk passes to buyer upon handover of goods to the 3PL provider
  OR

• Upon delivery at buyer’s premises (if insured shipping is opted)

Commercial terms such as Ex-Works, FOB, CIF may apply as agreed between buyer and seller.

7. Inspection & Damage Reporting

Buyer must:

• Inspect goods at time of delivery

• Record unboxing video (for high-value shipments)

• Report any:

  • Physical damage

  • Shortage

  • Wrong product

  • Tampering

Complaints must be submitted within 48 hours of delivery with photo/video proof.

Failure to report within 48 hours will be treated as acceptance of goods.

8. Delays in Delivery

The platform is not liable for delays caused by:

• 3PL operational issues

• Weather conditions

• Transport strikes

• Regulatory checks

• Customs clearance

• Force majeure events

However, the platform may assist in coordination.

9. Failed Delivery

If delivery fails due to:

• Incorrect address

• Buyer unavailability

• Refusal to accept shipment

Additional charges including re-delivery or storage may apply and will be borne by the buyer.

11. Limitation of Liability

The platform’s liability, if any, shall be limited to:

• The service fee or commission earned on the transaction.

Under no circumstances shall the platform be liable for:

• Consequential losses

• Loss of business

• Loss of profits

• Indirect damages

12. Dispute Resolution

Shipment-related disputes must first be resolved between buyer and seller.

The platform may mediate but is not responsible for operational failures of sellers or 3PL providers.

All disputes shall be governed under Indian law.