Shipment policy

1. Platform Role

A. IntraBuyer operates as a B2B marketplace for easy procurement of raw material used in furniture manufacturing and also provide Finished furniture items for businesses. All the products listed on the platform are supplied by third party sellers on the platform.
B. Orders are fulfilled and shipped through an appointed Third-Party Logistics (3PL) provider or by seller himself.

C. The platform acts solely as an intermediary between buyer and seller.

2. Order Processing

Upon order confirmation and pre-payment (if applicable), the order is forwarded to the seller/manufacturer.
The order is packed either by supplier or Platform's packaging service provider.
The order will be processed by any of the Delivery methods;

A) Dropship (Supplier/Vendor fulfillment) - Order is delivered from Supplier's warehouse to customer directly by the supplier himself.

B) Oneship - Order is packed by the supplier and picked up by the IntraBuyer designated network courier for delivery

The seller/Logistics partner prepares goods for dispatch.
Our 3PL provider handles:
- Pickup
- Warehousing (if applicable)
- Packaging (if applicable)
- Transportation
- Delivery

Processing time: Mostly 2–7 business days, in some cases 7-14 as notified to the buyer during order placement.

Bulk/custom orders may require extended timelines.

3. Role of Third-Party Logistics (3PL)

Shipment is handled by independent logistics providers such as:

Surface cargo companies
Air freight providers
Transport contractors

The 3PL provider is responsible for:

Safe handling during transit
Delivery to buyer address
Providing tracking details

The platform does not control operational actions of the 3PL.

4. Shipping Charges

Shipping costs are determined based on:

Weight & volume
Distance
Delivery mode
Urgency

Charges may be:

Included in invoice
OR
Charged separately and shown before order confirmation.

5. Estimated Delivery Timeline

Standard B2B delivery timelines:

Metro cities: 3–7 business days
Non-metro: 5–12 business days
Bulk cargo/industrial shipments: 7–20 business days

These are estimated timelines and not guaranteed delivery commitments.

6. Risk & Title Transfer

Unless agreed otherwise in writing:

Risk and Title is hold by the supplier until the delivery of the order at the shipping address if the order is sold and fulfilled (packed and delivered) by the supplier and platform has not any role in that case.
Risk and Title is passed to buyer Upon successful delivery and acceptance of order at buyer’s premises/delivery address.
In case of logistics is handled by Platform's Courier partner the risk or goods is on the platform at the time of transit but Title of the goods may be hold by the platform or the Seller before successful delivery of goods. If the goods are sold and fulfilled by the platform, the title of goods is passed upon the platform.

7. Inspection & Damage Reporting

Buyer must:

Inspect goods at time of delivery.
Record unboxing video (for high-value and all kind of shipments) and must provide photos from all angles.
Report any:
- Physical damage
- Shortage
- Wrong product
- Tampering

Complaints must be submitted within 12 hours of delivery with photo/video proof.

Failure to report within 12 hours will be treated as acceptance of goods.