Order related

Does IntraBuyer sells the product?

Every product listed on this website is sold directly to customers by suppliers registered with IntraBuyer. IntraBuyer only offers marketplace services to its customers and suppliers. For further information, please check our FAQs.

How will my order reach me?

Your order will be delivered to you via trusted logistics providers. Bulk orders (more than 10-15 units) and heavy items are sent by surface transport, which can take over 15 days or more to arrive.

Order return policy

Refund

Payment

How can I contact you?

You can reach us either by E-mail or WhatsApp. We are always happy to answer your questions.

How it is different from other platform?

IntraBuyer is specifically made for Furniture Industry to made procurements efficient for businesses. We provide best wholesale pricing with seamless delivery options.

What is Standard delivery time?

Standard delivery time is 10-15 days, however for some products delivery time may vary depending upon the availability or for bulk orders.

Why have i not received my product yet?

Due to unforeseen circumstances or in case of Hazard, it is possible that your order might get delayed. We will send you an E-mail/SMS/WhatsApp informing you about the delay along with the new expected delivery date.

How will i receive a order confirmation message?

Once your Order is successfully placed, you will receive a confirmation over email/WhatsApp and text message from us. This mail will contain all the details related to your order.

Will i receive a confirmation call for my order?

Yes you will receive a order confirmation call from us.

How will i know about the delivery time of my order?

The delivery date of your order will be provided to you before placing the order either on Email/WhatsApp. For any change in the order you can call us on below mentioned number.

What should i do if i find my package opened or tampered upon delivery?

Do not accept an open or tampered order. you can directly report the issue by Email/WhatsApp to us. We will look at it immediately and get back to you.

Can i place bulk orders?

For bulk orders you have to send a product inquiry along with your phone number and business details or you can directly call us on a given number to get a quote from us.

What is the difference between shipping and delivery?

Shipping refers to packing and dispatching of your order. While placing an order, you will find a shipping timeline on the products displayed on the website (e.g. dispatched within 5 days). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take 1-5days or more depending on the address specified for the order and quantity of the order.

We are happy to serve our clients. If any client receives any product which fulfils the below mentioned criterion, you care eligible for return or exchange under specific terms and conditions.

• In case of used/altered/damaged/defective product.

• In-transit damage to the product.

• In case of missing order items.

• If any difference in the order placed and delivered.

Refunds in accordance with the above guidelines shall be as per the following

• In case of pre-paid order, the refund will be by any kind of online banking/ electronic fund transfer system approved by Reserve Bank of India and will reflect in same account of client buying the product from where they has paid the transaction amount.

• For cash on delivery transactions, refunds, if any will be made via NEFT/cheque/demand draft etc. in favor of the client, as per details provided by him.

• No charges will be applied to clients for pickup.

• The return/exchange or refund may vary product to product. please verify before placing the order in order details section.

• Refunds/Returns shall not be allowed in following conditions.

• a) Request made outside the specific time frame of 2 days.

• b) In case where price tag, labels, original packaging are missing.

• c) If the product is damaged by the client.

• d) If the product is already used by the client.

• e) Combo products can not be returned individually.

Any client is not eligible for return/exchange in following conditions.

• No longer needed by the client.

• On demand( customized order )products.

Guidelines

• The client must raise a Return/Exchange request within 2 days of the order delivery. whereas, in case of damaged or wrong product has been sent, raise the request ASAP.

• In case of quantity or empty package issue the client must share a video while opening the package for proof.

• Client must also share photographs with us in case of damaged or wrong product within 2 days of delivery.

• No return or exchange in case of Raw material supplies.

• Depending on your location, further any kind of physical inspection may be done at the delivery address.

How do i get the refund in case of COD (cash on delivery) order?

In COD order, the payment will be refunded/transferred to you by a NEFT bank transfer. you have to provide bank account details in such case. It may take 7-10 working days for your money to get reflected in your bank account.

When are refund initiated?

Once all the details about the product has been received and damaged products are returned to supplier/our warehouse and has been quality checked.

What are the details needed for NEFT refund?

You have to provide following details to our support team.

• Bank Name

• Account Number

• Account Holder's Name

• IFSC code

• Location of the bank

How do i get the refund in case of pre-payment of order?

In case of prepaid orders (paid through credit card/debit card/net banking), the amount is refunded in the same account as you made payment from within 7-10 working days.

What should i do if my refund amount is not received yet?

Once you have received a confirmation message of your refund request, then our team has initiated your refund request and coordinating with the financial institutions for the same. If the refund hasn't happened by the date we promised, you can contact us.

Are payments secure on IntraBuyer?

We and our online payment gateway partners ensures all the transaction must flow smoothly.

Can NEFT refund be done if i paid using credit card/Debit card/Net banking?

No, If the payment is done through Credit card/Debit card/Net banking by client, the refund amount will be transferred in the same account you made the payment from.

What are the mode of payment available on IntraBuyer?

Only following mode of payment are accepted.

• Debit card/Credit card/Net banking

• Cash on delivery (COD)

• NEFT/RTGS

Can i make payment through my Bank Internet Banking App?

Yes, you can definitely use your bank internet banking features to do payment for highly secure and smooth transaction. We accept payment through Internet banking from across all banks.

How do i pay using a Credit card/Debit card ?

Only payments done through cards issued in India are accepted;

• To pay using your credit card at checkout, you will need your card number, three-digit CVV number, and expiry date.

• To pay using debit card at checkout, you will need your card number, three-digit CVV number, and expiry date.

My transaction have failed but the money was deducted from my account. what should i do?

In such cases, please send us a mail with your transaction details and we will look into it immediately. If your money has not reached us, it will be refunded back to your account surely.