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This Return/Exchange and Refund policy governs returns/exchange, cancellations, and refunds for transactions conducted on the IntraBuyer platform (“Platform”).

1. General Policy Statement

  1. All products listed on IntraBuyer are sold by independent third-party sellers.

  2. Returns, refunds, and replacements are governed under this policy, unless otherwise stated in product description.

  3. IntraBuyer facilitates communication and payments and only guarantee refunds in case of confirmation of any kind of return initiated by the buyer.

2. Eligibility for Returns

A return may be considered only if:

  • The product delivered is damaged, defective, or materially different from the description, OR

  • The seller have to explicitly agreed to accept return in case of above mentioned issues such as Different product supplied, Defective product or damaged, and must borne the additional cost incurred by the platform in the process i.e return logistics cost, others if any.

  • In case of orders fulfilled by Platform, the damage arising during transit will be Platform's responsibility. Whereas In case of Orders fulfilled by supplier, all the damage arising till the delivery of the order will be borne by supplier himself.

Returns must be requested within the timeline.

3. Non-Returnable Items

Unless expressly agreed by the seller, the following are generally non-returnable:

  • Customized or made-to-order goods

  • Perishable items

  • Used, altered, or damaged products (after delivery)

  • Clearance or discounted items marked “non-returnable”

4. Exchange

Exchange of goods is not applicable.

5. Return Process

  1. Buyer must raise a return request within 12 hours of a delivery through help & support option or through WhatsApp/E-mail.

  2. Supporting evidence (images, videos, invoice) will be required from the buyer.

  3. Platform will review and approve or reject the request.

  4. Approved returns must be shipped back as per seller and platform instructions.

6. Refunds

  1. Refunds are processed after the successful acceptance of proof provided by buyer.

  2. Once approved:

    • Refund amount (after deductions, if any) will be processed to the original payment method. Whereas in case of COD orders the transaction will be refund through NEFT.

  3. IntraBuyer may deduct:

    • Platform commission (if non-refundable as per seller agreement)

    • Payment gateway or logistics charges (if applicable)

Refund timelines may vary depending on banks and payment gateways and will be updated to you upon E-mail/WhatsApp. Usually refund amount is transferred within 7-10 business days once confirmed.

7. Cancellations

  1. If a seller cancels due to stock unavailability or operational issues, the buyer shall receive a refund as applicable. Otherwise cancellation of product or any order is not applicable.

8. Role of IntraBuyer

  1. IntraBuyer:

    • Collects payments from buyers

    • Transfers funds to sellers after successful delivery of goods with deducting commission.

    • Facilitates refund processing where approved

  2. IntraBuyer is not responsible for seller delays, refusals, or disputes beyond facilitation.

9. Disputes

  1. Buyers and sellers are encouraged to resolve disputes mutually.

  2. IntraBuyer may assist as a neutral facilitator but is not obligated to adjudicate disputes.

  3. Our decision, if provided, shall be final and binding for Platform purposes only.

10. Consumer Law Applicability

As this is a B2B platform, transactions are not covered under consumer protection laws unless mandated by applicable law. Whereas In case of end-consumer deals the consumer law will be applicable.

11. Policy Changes

IntraBuyer reserves the right to modify this Refund & Return Policy at any time. Continued use of the Platform implies acceptance of updated terms.

12. Contact Information

For any related queries:

Platform: IntraBuyer
Email: Business@intrabuyer.com

Return/Exchange and Refund policy

Refund (FAQs)

How do i get the refund in case of COD (cash on delivery) order?

In COD order, the payment will be refunded/transferred to you by a NEFT bank transfer. you have to provide bank account details in such case. It may take 7-10 working days for your money to get reflected in your bank account.

My transaction have failed but the money was deducted from my account. what should i do?
In such cases, please send us a mail with your transaction details and we will look into it immediately. If your money has not reached us, it will be refunded back to your account surely.
How do i get the refund in case of pre-payment of order?

In case of prepaid orders (paid through credit card/debit card/net banking), the amount is refunded in the same account as you made payment from within 7-10 working days

What are the details needed for NEFT refund?

You have to provide following details to our support team.

  • Bank Name

  • Account Number

  • Account Holder's Name

  • IFSC code

  • Location of the bank

When are refund initiated?

Once all the details about the product has been received and damaged products are returned to supplier/our warehouse and has been quality checked.

What should i do if my refund amount is not received yet?

Once you have received a confirmation message of your refund request, then our team has initiated your refund request and coordinating with the financial institutions for the same. If the refund hasn't happened by the date we promised, you can contact us.